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Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Summary
Existing Office 2016 for Mac customers will be seamlessly upgraded to 64-bit versions of Word, Excel, PowerPoint, Outlook, and OneNote as part of the August product release (version 15.25). This affects customers of all license types: Retail, Office 365 Consumer, Office 365 Commercial, and Volume License installations.
Deployment options for the 64-bit update
AutoUpdate (MAU)
Customers who use Microsoft AutoUpdate (MAU) to keep their Office applications up-to-date will see a 'regular' monthly update notification when their selected channel is upgraded to 64-bit builds. Depending on which version is installed on the local computer, MAU will offer either a delta or full update. The update package size does not change between 32-bit and 64-bit versions. Also, MAU can deliver a delta update when applicable to update a user from 32-bit to 64-bit applications. Therefore, customers won't experience a sharp increase in download activity. For the release to the Production channel, customers will see '(64-bit)' in the update title to make them aware that this is a 64-bit update.
For information about how to use the MAU, see Check for Office for Mac updates automatically.
Manual updates
The August release of Office for Mac is available for manual download. The following file provides a 64-bit package to replace existing 32-bit applications with 64-bit variants during installation:
Download the Microsoft Office 2016 for Mac August update package now.
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Microsoft scanned this file for viruses, using the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to it.
Volume License Service Center
Volume License customers typically get their Office 2016 software from the Volume License Service Center (VLSC). These builds are refreshed infrequently and are typically aligned with new language editions. The VLSC will continue to offer 32-bit installers (15.23) until November 2016. However, all updater packages that are released after August will be based on 64-bit builds. Therefore, a VLSC customer who updates either manually or through AutoUpdate will be transitioned to 64-bit builds.
More Information
64-bit only
The Mac operating system has been 64-bit for several years. Unlike for Windows, there's no choice between running a 32-bit or 64-bit version of the Mac operating system. Similarly, we won't offer a choice between 32-bit and 64-bit versions of Office 2016 for Mac. After each 'channel' is transitioned per the rollout schedule, only 64-bit builds will be available.
Effect on third-party applications and add-ins
The transition to 64-bit Office for Mac was announced on the Office developer blog in April 2016. This website is the primary reference for third-party vendors to understand the change and the effect on their products. IT Pros will want to understand which compiled add-ins are deployed to the users whom they manage so that they can assess the effect of the upgrade. The following Microsoft Office website summarizes the issues that affect the more common add-ins that are used together with Office 2016 for Mac:
Tools for inspecting product architecture
To verify the architecture of an Office application (that is, to understand whether you have a 32-bit or 64-bit build), start the application, open the Activity Monitor, and then enable the Kind column.
You can also use the file command in a terminal session to inspect the binary. For this use, type file -N <path of binary>.This method can be used with for any binary file, including third-party add-ins.
The file command returns one of three values.
Return value | Meaning |
---|---|
Mach-O 64-bit executable x86_64 | 64-bit binary |
Mach-O executable i386 | 32-bit binary |
Mach-O 64-bit executable x86_64 | FAT binary (compatible with both 32-bit and 64-bit processes) |
Mach-O executable i386 | FAT binary (compatible with both 32-bit and 64-bit processes) |
Microsoft Office Mac Download Free
Options for reverting to 32-bit installations
There may be situations in which the customer has to change code that's not 64-bit ready. If customers can't immediately move forward to 64-bit builds, we will make available a one-time 32-bit update for the 15.25 release in addition to the default 64-bit updates. The 32-bit updates will be available only for manual download from the Office CDN.
The latest 32-bit release of Office 2016 for Mac (15.25.160818) can be downloaded from https://go.microsoft.com/fwlink/?LinkId=823192.
Customers who manually install the 32-bit release won't be offered the 64-bit version of 15.25 through MAU. However, MAU will offer the 64-bit version of 15.26 in September 2016. Therefore, customers have a limited time to remain on 32-bit builds.
If a customer has already upgraded to the 64-bit update of Office for Mac 15.25 and wants to revert to the 32-bit version, follow these steps:
- Exit all open Office 2016 applications.
- Start Safari, and then browse to https://go.microsoft.com/fwlink/?LinkId=823192 to start the download of the 32-bit installer.
- Double-click the downloaded package, and then follow the instructions.
The 64-bit installation has a build date of 160817. The 32-bit version has a build date of 160818.
Topics Map > Features and Functionality > Client Capabilities > Desktop
Below is a list of known issues with Outlook for Windows and Mac desktop clients. Feature requests and known issues for other clients can be viewed at: Outlook on the Web | Outlook for mobile devices.
Important: You can contact Microsoft directly to make a case for supporting a specific feature in Office 365, by submitting your idea to Microsoft's Office 365 feedback and suggestions site at https://office365.uservoice.com/.
For a list of issues that have been resolved, click here.
You may also want to review support documentation from other services that may be related to the issue you are experiencing.
![Microsoft office mac Microsoft office mac](/uploads/1/2/6/1/126119967/532356064.png)
- OneDrive for Business: known issues | support
- Wisc Account Administration site: known issues | support
- Google Apps: known issues | support
- WiscList: known issues | support *
Note: If you are experiencing message delivery delays and are interacting with a WiscList, review the documentation related to WiscList above.
![Microsoft Office Mac Download Problems Microsoft Office Mac Download Problems](/uploads/1/2/6/1/126119967/423711575.png)
If you are experiencing issues with an earlier version of Outlook, the UW-Madison Office 365 team recommends upgrading to a newer version of Outlook. Learn more about client support.
Outlook for Mac clients
- Fixes or workarounds for recent issues in Outlook for Mac
- Details and Workaround
- With the latest release/update to Apple OS and Office for Mac, multiple issues have risen and are being worked on. Please review this article for common issue and automated troubleshooting tools.
- In addition, is it highly recommended that you always make sure you are running the latest version of Office for the Mac. In some cases, the issue you are experiencing may have been fixed in a newer version.
- Details and Workaround
- Microsoft acknowledges Office 2016-El Capitan crashes but lacks ETA for fix
- Details and Workaround
- Error: 'Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience' when using Outlook 2016/2011 for Mac.
- For additional details on this issue, review following information.
- Workaround: Install the latest release of Office/Outlook.
- Details and Workaround
- Performance issues such as slowness when interacting with mail and/or calendar
- Details and Workaround
- In Outlook 2011 and Outlook 2016 for Mac, accounts that you have full mailbox permissions to -- including any linked accounts -- will not be added to your account list automatically. You will need to subscribe or configure these accounts.
- Details and Workaround
- In Office 2011 for Mac, installation produces 'activation' or 'sign-on' error
- Details and Workaround
- The version of Office 2011 for Mac downloaded from within Outlook on the web is not compatible with UW-Madison's Office 365 implementation. If you attempt to install/run this version, it will return an error within the 'Activate Office' screen: Sign in failed because the password is incorrect or the sign-in name does not exist or Sorry, there was a problem while trying to connect to your account.
- Current Work Around (because the Office 2011 installer available on the Campus Software Library is licensed under UW-Madison's Microsoft EES, it can only be used on UW-owned computers and is not visible or available to students)
- Delete any Office 2011 software from your 'Applications' folder.
- Delete any Office 2011 application icons from within your dock.
- Log into UW-Madison Campus Software Library using your NetID credentials.
- Within the 'Productivity' section, click Microsoft Site License.
- Within the 'Downloads | Microsoft Office Site License' section, click Macintosh - Office 2011 Standard.
- Save/Run the file.
- Details and Workaround
Outlook for Windows clients
- When you view items in the secondary mailbox, new items may not appear or items seem to be missing or items that you had deleted still appear in the secondary mailbox.
- Details and Workaround
- For additional details on this issue, review following information.
- Workaround/solution:
- Start Outlook for Windows.
- On the 'File' tab, click Account Settings in the Account Settings list.
- In the Account Settings dialog box, click the 'E-mail' tab and then double-click your Microsoft Exchange Server account.
- In the 'Change Account' dialog box, click More Settings.
- In the 'Microsoft Exchange' dialog box, click the 'Advanced' tab.
- Click to clear the Download shared folders check box.
- Click OK two times.
- Click Next, click Finish, and then click Close.
- Restart Outlook.
- Details and Workaround
- Performance issues such as slowness when interacting with mail and/or calendar
- Details and Workaround
- The most common performance issue for Outlook is slowness when completing the following tasks: downloading/syncing mail, loading calendar, interacting with messages, editing calendars, or editing permissions.
- Workaround: Performance issues can have a variety of causes. For more information on how to improve Outlook performance, please review the following document: Office 365 - Get better performance when using Outlook desktop clients.
- Details and Workaround
- When using Outlook for Windows, you may experience any of the following symptoms: Outlook does not load or takes a long time to load, receive an error during startup, unable to access another account(s) (permission issue), etc
- Details and Workaround
- A common troubleshooting step for these types of symptoms is to recreate the Outlook local data file for your profile. To perform this action, follow the steps outlined within the Re-create an offline Outlook Data File (.ost) section. After completing this, start Outlook and see if the problem persists.
- Details and Workaround
- Moving, copying, or deleting large quantities of mail may result in an error
- Details and Workaround
- Error messages can include: 'Outlook is not responding' or 'Outlook is not working'.
- If this occurs, do not attempt to shutdown or quit out of Outlook. Be patient and let Outlook complete your last action. This may take several minutes.
- Review following Microsoft resources:
- Details and Workaround
- Downloading a large mailbox can result in an error
- Details and Workaround
- Error messages can include: 'Outlook is not responding' or 'Outlook is not working'.
- If this occurs, do not attempt to shutdown or quit out of Outlook. Be patient and let Outlook complete your last action. This may take several minutes.
- Review following Microsoft resources:
- Details and Workaround
- Sending as an address which is not visible in the Global Access List (GAL) can result in an error
- Details and Workaround
- When attempting to send as an address which you have send as permissions for, the following error will be sent to your inbox if the send as account is not visible in the GAL:
- Information on how to make an account visible in the GAL can be found here: Show or Hide Service Account within Global Address List
- Details and Workaround
- Performance issues such as slowness when interacting with mail and/or calendar
- Details and Workaround
- In Outlook for Windows, accounts that you have full mailbox permission to -- including any linked accounts -- will be added to your account list automatically. Review the following document for further details on AutoMapping: Office 365 - Automapping.
- Details and Workaround
- Emails with HTML formatting do not always display as expected
- Details and Workaround
- To work around this issue, Outlook gives you the option to open the message in a web browser.
- More information on this issue is available here and here.
- Details and Workaround
- Some users are unable to use the 'Report Spam' function in certain Outlook desktop clients. In some rare cases, the 'Report Spam' action will not work and the message will remain in your Inbox. We are aware of this issue and are working on a solution.
- Details and Workaround
- Use Outlook on the web to submit the message as spam.
- Manually forward the message to the spam repository account.
- Details and Workaround
- Some users are unable to use the 'Report Spam' function in certain Outlook desktop clients. In some rare cases, the 'Report Spam' action will not work and the message will remain in your Inbox. We are aware of this issue and are working on a solution.
- Details and Workaround
- On machines with smaller monitors, clicking the 'Report Spam' link displays a disclaimer, but the 'Report Spam' button is obscured from view. It is not possible scroll down to see the button.
- To work around this issue, double-click on the message to open it in a separate window, then maximize the window. This should allow for enough space for the 'Report Spam' button to be displayed below the disclaimer.
- Details and Workaround
- In Outlook for Windows, emails 'sent as' or 'sent on behalf of' another account will appear in the default configured account's Sent Items folderThis guide will help you select the right workloads for your development. Visual studio mac free. Once you start the installation, you will see a screen where you can select the workloads for your installation.Please let us know through the feedback mechanism on the right if you don’t find what you are looking for.
- Details and Workaround
- If you send an email on behalf of Bucky Badger, the email will appear in your Sent Items folder instead of Bucky's. Note: Even though you may have 'send as' or 'send on behalf of' permissions to another account, this does not mean the account will automatically show up in Outlook 2016/13.
- This does not occur in Outlook 2016/2011 for Mac.
- Workaround: Follow these instructions/options to have a message sent stored in the mailbox of the intended account.
- Details and Workaround
- After the password for your NetID account is changed, Microsoft Outlook may repeatedly prompt you for your password or is unable to send/receive mail. After you enter the new password and then click to enable the Remember my credentials option, you are again prompted for your credentials.Office 2016 for Mac includes updated versions of Word, Excel, PowerPoint, OneNote and Outlook. Office 2016 for Mac Preview will receive regular updates via a notification from Office for Mac Auto-Update tool. Microsoft office 2016 mac preview download.
- Details and Workaround
- Windows uses a password manager to store your account credentials for certain applications. You may need to reset these credentials.
- Workaround - Review NetID password change issue for Outlook document.
- Details and Workaround
- In Office 2013 for Windows, activation produces 'The user id or password is incorrect. Please try again.' when attempting to sign-in to your Office 365 account
- Details and Workaround
- The version of Office 2013 for Windows downloaded from within the campus software library is not compatible with UW-Madison's Office 365 implementation. If you attempt to install/run this version, it will return an error within the activation screen: 'The user id or password is incorrect. Please try again.'.
- Workaround - Uninstall Office 2013 then install the version Office for Windows available to you via Outlook on the web. If you do not want to uninstall your current version of Office, follow these instructions to install the correct version of Office. Make sure to follow the steps to update your registry.
- Details and Workaround
- If you are having trouble starting Outlook for Windows, or have received the error 'Cannot start Microsoft Outlook. Cannot open the Outlook window', the user interface may be failing to completely launch.
- Details and Workaround
- Review this Microsoft document for possible solutions.
- Details and Workaround
- Importing contacts from Thunderbird to Outlook for Windows will require extra steps.
- Details and Workaround
- By default, contacts imported from Thunderbird to Outlook will display the email address in the 'Comments' field. Other information may also display incorrectly.
- For information on how to avoid this issue, see step #12 of this document: [Link for document 35410 is unavailable at this time.].
- Details and Workaround
- Unable to edit or assign permissions to or create/edit/delete events on a resource when granted editor/owner rights in Outlook for Windows.
- Details and Workaround
- Some users may experience the inability to edit (create, edit, delete events) or assign permissions to a resource even though the user has been granted the appropriate access to the resource.
- Open Outlook.
- Go to File > Account Settings > Account Settings.
- Select your Exchange profile > Click 'Change' > Click 'More Settings' > Select the 'Advanced' tab.
- Check 'Use Cached Exchange Mode' (if not already checked).
- Uncheck 'Download shared folders'.
- Click OK > Click 'Next' > Click 'Finish'.
- Restart Outlook.
- Some users may experience the inability to edit (create, edit, delete events) or assign permissions to a resource even though the user has been granted the appropriate access to the resource.
- Details and Workaround
- Unable to share calendar - Policy does not allow.The desktop version of is perhaps one of the most popular email client apps in the world. Microsoft outlook links not opening mac co.
- Details and Workaround
- When attempting to share one of your secondary calendars you may receive the following message: 'Policy does not allow granting permissions at this level to one or more of the recipients. Please select another permission level and send the sharing invite again'. Follow the steps below to correct this.
- Open Outlook.
- Select the calendar you want to share. Make certain the the text of the name in the calendar tab is bold
- From the ribbon in the Home tab in the Share group, click Share Calendar.
- Click Add.
- In the Address book list, click Global Address List.
- In the Search box type the last name of the person with whom you want to share your calendar.
- Click Go.
- Click to highlight the person's name.
- Click To, then click OK.
- Repeat steps 5 - 9 for each additional person you want to share your calendar with.
- Click Send.
- When attempting to share one of your secondary calendars you may receive the following message: 'Policy does not allow granting permissions at this level to one or more of the recipients. Please select another permission level and send the sharing invite again'. Follow the steps below to correct this.
- Details and Workaround