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Whether the document is opened directly or through one of the Office applications, it crashes every time. This issue is encountered by several users periodically on Yosemite betas OS. Workarounds to Fix Mac Office 2011 Crashing Issues in Yosemite. Unluckily, there can several issues due to which this problem is arising therefore fixes may not. Microsoft Word Crashes on OS X Yosemite. Last updated on November 21st, 2019. Microsoft Office for Mac keeps crashing few minutes after opening the document. 2020-4-5 Alternate Solution: Microsoft Office quit unexpectedly on Mac Yosemite. 3rd way for Solve Microsoft Office quit unexpectedly on Mac. Go to the Library Application Support Microsoft move document named com.microsoft.Word.prefs.plist to Desktop.
I have the latest edition of Office 2011 (14.4.5) installed. However ever since I downloaded Yosemite last week. Office keeps crashing. I spoke to Apple Care today and after deleting everything in Caches it work for about 4 hours. Then Office and especially Word kept crashing.
I have seen other posts about turning off the 'track changes' and on my Macbook these are not turned on.
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Any other suggestions?
Otherwise will ring Apple Care again when they are open.
MacBook Pro (13-inch Mid 2012), OS X Yosemite (10.10), Word 2011
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Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
When you save a Word for Mac document, the application crashes or quits unexpectedly.
ResolutionStep 1: Download and install all Office updates
To obtain updates with Office for Mac applications, follow these steps:
Microsoft AutoUpdate for Mac, which comes with Office, can keep your Microsoft software up to date. When AutoUpdate is set to check for updates automatically on a daily, weekly, or monthly basis, there's no need to search for critical updates and information; AutoUpdate delivers them directly to your computer. To do this:
For additional information about Office for Mac updates, seeWhere and how to obtain Office for Mac software updates.
If the issue continues to occur, proceed to the next step.
Step 2: Check the hard disc name
Make sure that your hard disc has a name. The name cannot be all numbers but can contain numbers. The name must start with a letter. It must not contain any special characters, such as periods, commas, semi-colons, quotation marks, and so on.
Step 3: Save to a different location
If you are saving a file in your Documents folder, instead try saving the file to the desktop or to a different location.
Remember that there is a 255-character limit to the file name, and the path of the saved file is included in the name. For example, a file that is saved to the desktop has the path 'HDusersyour user nameDesktop.' These characters are counted toward the 255-character limit.
If you want to save to a network share or to an external device (such as a flash drive), first save the file to your local hard disc. If you can save the file to the hard disc (your Documents folder), there is nothing wrong with the Excel installation or with the file. If you cannot save to your local hard disc, go to step 3.
If you cannot save the file to an external device, contact Apple or the manufacturer of the external device. If you cannot save to a network share, contact the network administrator (your IT department) or the owner of the share. If you do not have an IT department and you want to save to a network, contact Microsoft Professional Support.
Step 4: Empty the AutoRecovery folder
Important
The location of certain files are different if you have Service Pack 2 (SP2) installed. To check if it is installed, open Word, and then click About Word from the Word menu. If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article.
If there are too many items in the AutoRecovery folder (userDocumentsMicrosoft User DataOffice 2008 AutoRecovery or Office 2010 AutoRecovery), this can cause memory problems and save problems because these files are loaded into memory when Word is started.
Move AutoRecovery files to the desktop or to another folder to see whether they are causing the problem. To do this, follow these steps:
To empty the AutoRecovery folder, follow these steps if have version 14.2.0 (also known as Service Pack 2) installed:
To empty the AutoRecovery folder, follow these steps if you do not have Service Pack 2 installed:
Step 5: Remove Word preferencesOutlook Crashing
Note
Removing the preferences will remove any customizations that you made. These customizations include changes to toolbars and custom dictionaries and keyboard shortcuts that you created.
Step 6: Create a new user account
Sometimes, user-specific information can become corrupted. This can interfere with installing or using the application. To determine whether this is the case, you can log on as a different user or create a new user account, and then test the application.
If the issue occurs even when you use the alternative account, go to the next step.
Step 7: Test saving the file in safe modeCrashing Season 1
Try to save when the computer is operating in safe mode. If you can save while in safe mode, the problem probably concerns software that is running in the background.
For information about how to enter safe mode in Mac OS, seeClean startup to see if background programs are interfering with Office for Mac. https://generousattack367.weebly.com/blog/how-do-i-get-microsoft-word-back-on-my-mac.
More informationMicrosoft Office Keeps Crashing Mac Yosemite Update
If the steps in this article did not resolve the issue, visit the Mac forums for possible resolutions/workarounds.
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